Guarantee is committed to providing a premium service for our clients. Each time you buy tickets from us, your confirmed order is protected by our Guarantee. With more than 10 years experience in the industry we are confident in the tickets we offer. The Guarantee provides the following money-back guarantee on all confirmed orders. guarantees that:

  • Your tickets will be authentic and valid for entry.
  • Your tickets will be delivered in time for your event.
  • Your tickets will be as good as or better than the ones you ordered.
  • You will receive a refund if the event is cancelled and not rescheduled.

 The Guarantee protection covers your ticket purchase price. Your order must first be confirmed to be covered by the Guarantee. Online orders are not confirmed until a representative has reviewed the order and verified the tickets are available.  We reserve the right to deduct the shipping cost from your refund if the tickets for which you are requesting a refund were received by you.'s sole obligation or liability for undelivered tickets on orders shall be limited to our 100% guarantee.

Visit our Faq for details on our guarantee and return policy. If you would like to have a associate contact you regarding a refund on an order, please complete the contact form. Our sales and customer relations team are available seven days a week if you have any questions on the Guarantee.


“We offer a 125% Money Back Guarantee if:

-          Your order is accepted by, but not delivered by the seller;

-          Your order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event;

-          You were denied entry because of the tickets or invalid tickets were provided by the seller.*

 We also offer a 100% Money Back Guarantee if your event is cancelled entirely with no rescheduled date.**

 *Verifiable proof must be provided by the venue in written letter format.  Written or stamped “voids” do not constitute verifiable proof.

**100% refund for a cancelled event excludes shipping.”




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TicketStub offers a large marketplace to access tickets through our network of suppliers. Tickets are owned, priced, fulfilled and shipped by the party listing the ticket. All orders have to be confirmed. Ticket prices may be more than face value and all sales are final. Use of this website constitutes acceptance of our Terms & Conditions. © 2015 All rights reserved. | Privacy Policy | Site Map

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