Ticketstub.com is committed to providing a premium service for our clients. Each time you buy tickets from us, your confirmed order is protected by our Ticketstub.com Guarantee. With more than 10 years experience in the industry we are confident in the tickets we offer. The Ticketstub.com Guarantee provides the following money-back guarantee on all confirmed orders.
Ticketstub.com guarantees that:
- Your tickets will be authentic and valid for entry.
- Your tickets will be delivered in time for your event.
- Your tickets will be as good as or better than the ones you ordered.
- You will receive a refund if the event is cancelled and not rescheduled.
The Ticketstub.com Guarantee protection covers your ticket purchase price. Your order must first be confirmed to be covered by the Ticketstub.com Guarantee. Online orders are not confirmed until a Ticketstub.com representative has reviewed the order and verified the tickets are available. We reserve the right to deduct the shipping cost from your refund if the tickets for which you are requesting a refund were received by you. Ticketstub.com's sole obligation or liability for undelivered tickets on orders shall be limited to our 100% guarantee.
Visit our Faq for details on our guarantee and return policy. If you would like to have a Ticketstub.com associate contact you regarding a refund on an order, please complete the contact form. Our sales and customer relations team are available seven days a week if you have any questions on the Ticketstub.com Guarantee.
“We offer a 125% Money Back Guarantee if:
- Your order is accepted by, but not delivered by the seller;
- Your order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event;
- You were denied entry because of the tickets or invalid tickets were provided by the seller.*
We also offer a 100% Money Back Guarantee if your event is cancelled entirely with no rescheduled date.**
*Verifiable proof must be provided by the venue in written letter format. Written or stamped “voids” do not constitute verifiable proof.
**100% refund for a cancelled event excludes shipping.”