Below are some of the questions we get all the time.
I'll do my best to address each of them and if there is anything that I might miss
please let us know. We want all of our customers to know exactly how the process
works, that they have been able to buy their tickets and easily as possible.
We want you all to come back again for your tickets!
Q) Why are there sections with no available tickets when tickets haven't
when on sale yet?
A) Because prior to general release out brokers may not have any commitments of tickets
for those sections yet. Our inventory is real time so the tickets available will change as they
become available or are sold.
Q) What row?
A) The row number is always shown in the listing of the tickets. In the cases it shows
something to the effect of "A-G" or similar it means the broker knows they will have tickets
available in that section but haven't gotten confirmation of exact seat or row yet. But they
are guaranteed to be within that group shown.
Q) How many seats in a row in floor 2?
A) There are a couple of options available to find this out. You can call our customer service
line at 866-843-5042 and our reps will be happy to assist you. Or you can contact the venue
directly and they will be able to tell you. The venue information is included at the top of that
Q) How do I order them.
A) The process has been make very simple and quick so you can get through your order
and back to the other important things going on in your life.
1. You simply find the tickets that work best for you ...
2. Click the drop down selector to choose how many tickets you want ...
3. When done click the buy tickets ...
4. Fill out the order form with your information and selection continue.
5. You will be taken to the confirmation page which will have all your order information at the
the top. You can check the ticket information, the pricing and if everything is correct just click
the confirmation button on the bottom.
6. You will see your receipt that will have you order number as well as event information. At the
bottom will be our customer service information as well as the selling broker information if the
tickets were fulfilled by one of our broker partners. You will get a confirmation call in 30-60
minutes during normal office hours and you will have a reciept in your email within a minute
or so of completing your order. If you don't see it please check your junk folder as sometime
they will get filtered.
Q) Are the tickets still available?
A) If the tickets are still showing in the inventory list for that event then the tickets are still
available. Once a ticket is sold it is immediately removed from the system. On VERY rare
occasions on really hot events you may go to a listing and hesitate for a moment and during
that time if someone were to select the same set of tickets and start the order process they
would no longer be available.
We also remove any tickets that cannot be delivered or emailed in ample time for the event.
For instance, if the show or game is the next day and the broker can't get you tickets in hand
before the event or at the event those tickets are removed from the system and are no longer
Q) How are the ticket prices determined?
A) The listing brokers price the tickets according to their own costs and there is a standard
site markup that is competitive or lower than many of the other secondary market ticket
sellers. We would rather make less per sale and have happy customers who keep coming
back for us to help.
Q) How do you get the tickets the tickets that are listed on TicketStub.com?
A) We have a very large group of partner brokers who get their tickets from a variety of
places such as them being season ticket holders or buying tickets from season ticket
holders for resale, via fan clubs, from the teams or the artists themselves, from Ticketmaster
or Live Nation or from other fans or businesses that for whatever reason can no longer
attend the event and want to recoup their costs by reselling the tickets.
Q) What does the note does not include admission to event mean?
A) The note that says "doesn't include admission to main event" in the description area.
That would apply to tickets that are only good for various pre or post show parties/events.
Some games/concerts have parties the offer food, drinks and mingling with other fans
or sometimes celebrities and these tickets would gain you admission to those events.
But not to the main events such as concerts or games. Those tickets would need to be
purchased separately ... tho if you just wanted to go to the parties you can do that.
Q) Do you offer military discount?
A) If you give us a call and let us know we'd be happy to help out. We appreciate
everything our service men and women do for our country.
Q) How do we get the tickets?
A) There are number of methods that we get you tickets. Most common is FedEx 2day
shipping which is guaranteed to be there by 4pm on the second day. If ordered on a Friday
after last shipment or over the weekend it would move the date forward as FedEx doesn't
deliver on Saturday unless additional option is chosen. Then there is the option of next day
FedEx delivery. In many cases an e-ticket is an available option and it will be emailed to you
as soon as your order is confirmed.
If you're going on a trip and are leaving your home before the tickets can get to you. If you
select the special delivery option and enter the information of the hotel you'll be staying at
or other address where someone can sign for the package we can arrange for the tickets to
be shipped there. If you choose to do this please check with the hotel or other place to make
sure this is something they will do for you. We need a signature to be able to leave the tickets
Q) I thought they were sold out at this arena.
A) Many of the events we have inventory for is to sold out events. That's what we specialize
in as a secondary market broker. Getting people to events where tickets are otherwise
unavailable or they are looking for very specific seating that would be very hard to get
Q) Are there any handicap seats?
A) We do get some handicap seating listed on occassion but we tend not to stock those as
the venues and promoters usually hold onto those to make sure they go to people that really
need them. I beleive this is the best way to handle that as there are special needs associated
and we want to make sure that they are accommodated as best as possible.
Q) I wanted to see if they would be seated together?
A) All of our seats are guaranteed to be next to one another in a set unless noted otherwise
in the description area with the listing. Sometimes it will say "piggybacked" which would
mean that seats are in the row in front or behind the others in the set.
Q) What does LB mean in section number?
A) That would indicate "Lower box".
Q) Can I make an offer?
A) Unfortuantely, you can't. All the tickets are set at the price shown ... other than when a
discount code or coupon is available.
Q) Any way to know what the seat numbers are?
A) Sure ... if you give our customer service number a call at 866-843-5042 they can tell
you. The reason those aren't listed is we don't want to give anyone the opportunity to
counterfeit any tickets and also in the case of season ticket holders who sell their tickets
the teams and venues don't always want them to list the tickets for sale.
Q) What does it mean when the tickets are on the aisle with purchase of the entire group?
A) Just means that the set starts with the end of the aisle and goes in. So you wouldn't
have to climb over other attendees to get to your seats.
Q) Are these standing room only tickets?
A) Standing room Only tickets will be listed as SRO ...
Q) Do you have to pay for a child under one year old if they will sit on our lap?
A) That would depend on the venue. We've found that most don't have a problem with
that but it's always a good idea to contact the venue itself and inquire. If you don't feel
comfortable doing that we are happy to do it for you.
Q) Are they sent to me in the mail?
A) No, all of our tickets are sent out via FedEx with standard shipping option needing
a signature for drop off. We will never ship tickets via standard US mail.
Q) Where I can get the tickets if these are not e-tickets?
A) If the tickets are for next or same day events and they are not e-tickets ... then a
pick up at a local ticket office, local business that has an arrangement with the broker
or at the venue will be made available for you. Make sure to bring your receipt and a
valid ID. In most cases, just the ID will be acceptable for pick up.
Q) Are prices different on different sites?
A) Yes, the same tickets can be different prices at different sites since most of us use
the same network to list our tickets. We do this so there is wider availablity of tickets
and it allows brokers to focus on getting the best tickets for local events while having
access to the best tickets for events around the country. Each site determines what
their markup on the tickets will be. Ticketstub.com is does it's best to be very competitive
and in many cases lower than other sites. We want you to come back and use us for
all your event needs.
Q) What seats are the best place to sit and see the game?
A) That's a tough question ... there are so many variables to it. The best thing to do
if you are unsure where you want to sit is to give us as call and we will do our best
to find the right tickets for you.
Q) What are the best seats available? Does most expensive always equate to best?
A) Excellent questions. The answer is ... No, just because the tickets are the most
expensive that doesn't mean the are the best seats. The pricing of the tickets is based
on many factors and those factors aren't always that they are the best seats. So always
make sure to take a very good look that the tickets that are available you may find a
section and row you like with very differing prices. Also on our interactive maps you
can click the section and select it. That will show you all the tickets available and the
prices ... that would be the easiest way to find the best prices in the best sections.
Q: How would i receive these paperless tickets if they are tied to the person's credit card.
A) There is no problem with this ... if there are events where this would be a concern the
selling broker will inform you of a gate to meet you at and they will walk you into the event.
There is never anything to be concerned about as all sales are 100% guaranteed.